Archived: Avon Lodge and Avon Lodge Annex

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We identified a new breach of regulation in respect of the provider's failure to follow the ‘Right support, right care, right culture’ guidance. People were not always fully and effectively involved in the planning of their care and support, and were not always fully supported to provide meaningful feedback.

This service scored 61 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People and relatives did not raise any concerns to us about inequalities, discrimination or human rights issues.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.