Smile NW London

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We found this practice was providing caring services in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

We received feedback from 7 patients via the CQC quick response code. Patient feedback provided a positive view of the dental team and care provided by the practice. Patient comments included that staff were “welcoming”, “caring” and “attentive”, “acted with integrity”, and “showed compassion”.

Patients said staff were professional, courteous, and considerate.

Patients felt they were treated as individuals, and their personal and cultural needs were respected.

We looked at the most recent patient survey results completed in February 2025. Summarised results showed that 95.8% (46) of patients had a high level of trust in the dental team; 97.9% (47) scored the dental team high for understanding their needs and 100% felt the team was competent.

During our inspection we observed that members of staff were courteous and very helpful to patients and treated them with dignity and respect. Surgery room doors were closed during consultations; conversations taking place in these rooms could not be overheard.

Staff were aware of their responsibility to respect people’s diversity and human rights.

Staff were aware of the importance of privacy and confidentiality.

Staff felt respected, valued and supported in their roles.

Leaders described how they supported the wellbeing of staff.

The judgement for Treating people as individuals is based on the latest evidence we assessed for the Caring key question.

The judgement for Independence, choice and control is based on the latest evidence we assessed for the Caring key question.

The judgement for Responding to people’s immediate needs is based on the latest evidence we assessed for the Caring key question.

The judgement for Workforce wellbeing and enablement is based on the latest evidence we assessed for the Caring key question.