Casterbridge Manor

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to Good. Good: This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care. Leadership was visible and demonstrated effective oversight over people's current needs and risks to their health and safety. People and staff had confidence in the management of the service and felt included in decisions made. There was an inclusive and positive culture of continuous learning and improvement. This was based on feedback and meeting people’s needs. Good, well established, links had been made with external professionals. Audits completed had checked all parts of the service were working well and actions were taken to rectify any shortfall or negative impact on people.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Improvements in the home had been established, embedded, and sustained. Staff at all levels understood the shared vision of being transparent and proactive to support people to achieve their goals and keep them safe from avoidable harm.

Staff knew how to raise concerns and access support. There were clear procedures for regular team meetings. Staff consistently told us they were able to discuss their views and ideas within meetings or in person with anyone. Comments made included; “I can go to the manager anytime, about anything. They are very helpful.”

The provider had invested in opportunities for staff to feel valued and supported in the workplace and be confident to Speak Up. Other resources were available to assist staff with their physical and mental health. This included signposting staff to organisations and support groups such and their GP. Staff told us the management team as a whole were very supportive and encouraged them to seek advice where needed.

Policies and procedures incorporated all aspects of recruitment and staffing and included retention plans, equality, diversity, fairness and protected characteristics. The registered manager was passionate and committed to having an inclusive workforce. Support and reasonable adjustments were made for staff as and when needed.

People were kept safe, their rights protected, and they received good quality care and support. Staff described how the registered manager had oversight over people's current needs and risks to their health and safety. There was an open and supportive culture which came from the management of the home. Staff felt supported, attended regular meetings, and were kept fully updated with all aspects within the home. Staff were clear about their roles and responsibilities. There were clear systems of accountability that staff understood. There was a clear audit programme and action taken where audits identified shortfalls. Risk assessments were in place to manage and mitigate risks to people.

The registered manager worked very proactively in creating partnerships with health and social care professionals, and organisations providing access to community services. We saw communication systems were robust and policies and procedures ensured inclusivity was a core value throughout the home.

The registered manager had a good understanding of how to make improvements happen. Their approach was consistent, collaborative and inclusive. There were processes to ensure that learning happened when things went wrong through reflective practice and collective problem-solving.