The Care Quality Commission
  • Community
  • Community substance misuse service

Archived: East Lancashire Integrated Substance Misuse Service: Eagle Street - T3 Prescribing

33 Eagle Street, Accrington, Lancashire, BB5 1LN (01282) 657270

Provided and run by:
Change, Grow, Live

All Inspections

17 December 2013

During a routine inspection

We looked at the care files of five people who used the service. We saw decisions on care and treatment had been signed and dated by recovery workers and people who used the service.

We spoke with two recovery workers and asked them about care and care files and their relevance to service user's safe and effective care. We were told that 'Service users (people who used the service) are always involved in their care and we ask for feedback from them'.

One staff member we spoke with told us they held regular meetings with partner agencies such as, probation service, local authority and benefits agencies.

We spoke with two recovery workers and asked them about staffing numbers for the service. We were told the staff team worked well together and any sickness was covered within the team. The project manager told us they were fully staffed at present and staff sickness was covered by the team.

We spoke with six people who used the service. One person told us they had no complaints and felt happy and supported, they said, 'I feel safe well supported and happy'. People we spoke with confirmed they were aware how to complain and had seen the comments box in reception.

23 January 2013

During a routine inspection

We spoke with eight people who used the service. They told us they were very happy with their support and treatment and said, 'I found out about this place through 'Google' on the computer, it has put my faith back in humanity' and 'My GP sent me here, the people here keep me motivated'. People spoken with commented on the progress of their recovery and said, 'I have a good rapport with the people who come to the groups here' also 'If it wasn't for this place I would still be using'. People indicated they were respected by the workers at the project and their rights were upheld. Comments made such as, 'The whole structure of the service helps improve things in my life' and 'Nobody judges you here, they keep me motivated' confirmed this.