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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring - This means we looked for evidence the service involved people and treated them with compassion, kindness, dignity and respect. We rated the service Good with 1 quality statement in this assessment. People were cared for by staff who knew them well and who demonstrated kind, caring and compassionate values.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Staff knew people well and demonstrated how they promoted people’s choice and independence. One staff member said, “I try to get them to do as much as possible for themselves.” Staff told us how they fostered warm and trusting relationships with people and their relatives.

We observed kind and trusting interactions between staff and people. People were supported to maintain their independence. For example, we observed 1 staff member patiently encouraging 1 person to mobilise independently, whilst providing gentle reassurance. People were supported to maintain relationships with family and friends and care records showed people and relatives involvement in some choices and decisions about care, where this was appropriate.

People's Experiences

People told us they had choice and control over their care and support. They told us staff were kind and compassionate and promoted their independence. One person said, “Nothing is too much trouble for the staff, they help me to get up and bathed. Some things I can manage, they do the bits I cannot do.”

The provider had systems in place to support people to maintain relationships with family and friends. Care records showed people and relatives’ involvement in some choices and decisions about their care. For example, we saw records of communication to show relatives were involved when people did not have capacity to make decisions.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.