Criticare UK Ambulance Service

We assessed a total of 4 quality statements from this key question. We have combined the scores for these areas with scores based on the rating from the last inspection, which was good. Our rating for this key question has dropped to requires improvement.

Although we found leaders had the skills and abilities to run the service, they did not always manage the priorities and issues the service faced. They were visible and approachable in the service for patients and staff. Staff were not always given opportunities to meet, share knowledge and develop their skills. Leaders did not operate effective governance processes throughout the service. Staff were clear about their roles and accountabilities. Leaders had systems to manage performance but did not use them effectively. They identified risks and issues however they did not always implement actions to reduce their impact.