Liberty House Clinic Limited

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We rated responsive as good. We assessed 1 quality statement. People were able to access the service when they needed it. Staff were appropriately trained in equality and diversity.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People told us they did not have to wait on a waiting list and were able to access treatment at the service when they needed it. People were supported to plan how to manage their future outside the service. People we spoke with said their counselling sessions were good. However, they also told us that the timetable of group work programmes did not always take place as planned.

Staff worked collaboratively with people to make decisions about their care and treatment. The service had an equality, diversity and human rights policy in place to guide staff in ensuring that all people were treated fairly. All staff completed training in equality and diversity.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.