Sihara Care

Updated 8 November 2024

Sihara care is a domiciliary care agency registered to provide personal care to people in their own homes. The service provides support to people of all ages and different abilities. At the time of this assessment, they supported 50 people who received personal care. The Care Quality Commission (CQC) only inspect the service received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. We conducted this assessment to follow up on concerns we identified at the last inspection. These included breaches of Regulations relating to safe care and treatment and good governance. The last rating for this service was requires improvement (published 26 September 2022). At this assessment we found improvements had been made and the provider was no longer in breach of regulations. Assessment activity started on 15 November 2024 and ended on 29 November 2024. The manager in post was in the process of registering with the CQC as the registered manager for this service. We assessed quality statements from the safe, effective, responsive and well-led key questions. The overall rating for the service is good. People received care and support that met their individual needs. Saff had the training and information they needed to care for people effectively. Appropriate recruitment systems were in place. Systems were in place to help monitor and assess the quality of care and support provided.

Updated 8 November 2024

The majority of people and relatives we spoke with told us they were satisfied with the care and support provided by the agency. People told us they felt safe and comfortable in the presence of care staff in their home. They said care staff were kind, attentive and caring. Care staff were mostly punctual. People and relatives were complimentary about how the service was managed and said that management were approachable and responsive. We spoke with 4 people and 7 relatives of people who received care and support. We also met and spoke with 10 members of staff which included the director, manager, HR manager, care co-ordinators and care staff. Staff we spoke with felt supported by their colleagues and management. They said they felt valued working at the agency. We obtained feedback from 1 care professional.