Riversdale Nursing Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last inspection we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.  

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. This was modelled by the leadership team.  A person we spoke with said, “The staff are wonderful.” Relatives expressed their satisfaction with the compassionate care provided. A relative told us, “Staff are caring and that puts my mind at ease.” Another relative told us, “The staff are amazing. The care they give to residents is of the highest quality.” The home had a welcoming and friendly atmosphere.    

The provider treated people as individuals and made sure people’s care, support and treatment met their needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. Two people told us they felt staff know them well and enjoy talking to them about their lives. Some of the care plans we viewed were holistic and person centred. All the care plans we viewed included information about people’s sexuality and their preferred pro-nouns. We saw one example where the management team had adjusted their communication methods so a person could keep in touch and better communicate with their loved ones.   

The provider promoted people’s independence, so people know their rights and had choice and control over their own care, treatment and wellbeing. Staff took the time to listen to peoples’ preferences and concerns. One relative told us, “There are always a variety of activities going on at Riversdale. It is a happy place and lots of choice and engagement.” We observed staff interactions with people, and saw staff listened and empowered people to have control over their lives.   

The provider did not always listen to and understand people’s needs, views and wishes. Staff did not always respond to people’s needs in the moment or act to minimise any discomfort, concern or distress. We observed two people whose immediate needs were not being met, and we brought this to the registered managers attention. Three people told us they were happy living at Riversdale and the staff worked hard to care for them. A relative told us staff responded to people straight away and said, “You look, and they are suddenly there.” 

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. We were assured staff were equipped with the right skills and knowledge from a robust training programme and a variety of further training opportunities in relevant areas. Staff received regular supervision, were encouraged and supported by management to enhance their skills and were given opportunities for progression. Staff members we spoke with told us they felt valued, respected and supported within their roles.