Tru Caring

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Date of Assessment: 22 January to 7 February 2025. This was a responsive inspection of all 5 key questions triggered by our ongoing monitoring of the service. The service is a care at home service providing support to 60 older people living in their own homes. The provider had fostered a positive, person-centred ethos at the service, which focussed on delivering personalised care to people, in the local area where the service was based. The provider delivered safe and reliable care, which was organised around the needs of people and flexible when changes were needed. The registered manager was organised, competent and dedicated to their role. They had implemented effective governance systems and processes, where senior staff were delegated key tasks, specific to their skills and knowledge. There were sufficient numbers of staff in place, who received appropriate training and ongoing support in their role. People’s care was assessed and reviewed to ensure that it reflected their needs, promoted their independence and respected their choices. There were systems in place to protect people from the risks of suffering abuse and promote learning from incidents. Risks to people in relation to the delivery of care, medicines management and specific health conditions were assessed and reduced. This helped to ensure people and staff were kept safe from coming to harm. Staff were knowledgeable in their role and spoke positively about working for the provider. People told us that staff asked for their consent before delivering care and that they had formed positive and trusting relationships with staff.

People's experience of this service

We spoke to 26 people and relatives via telephone, to gain feedback about their experiences of receiving care from the provider. People and relatives were happy with the quality of care they received and gave positive feedback about the provider. One person said, “We have never had any issues with them and they deliver what we need so I think they are a good company.” People told us they felt safe receiving care from staff. They said they received consistent staff who carried out care at agreed times. Comments included, “I have got a good rapport with them (staff). I feel quite safe with them here” and, “They always come pretty much on time, so I can’t complain.” People told us that staff were competent and motivated in their role. Comments included, “I feel very confident when [staff member] is caring for me and we have gained a lot of trust in her because she is so reliable and informative and good at her job” and, “I think [staff member] has a lot of experience and is very well trained. She is very professional.” People told us they were involved in the planning and reviewing of their care and that their care plans reflected their needs. Comments included, “I have a care plan which they [staff] follow, I am very happy with what they do” and, “A supervisor came out and went through a very thorough care plan of [my relative’s] needs and likes and then made all the necessary arrangements. We are happy.” People felt that staff treated them with dignity, respect and promoted their independence. Comments included, “They [staff] are all very caring and respect my dignity. I am very grateful for what they do”, “They [staff] are very nice people and treat us and our home with respect” and, “I am very happy with [staff member] in the house and she gives me confidence to do some things independently and I have a lot of trust in her.” People told us they felt comfortable raising issues and that the provider addressed their concerns appropriately.