Prestbury House Care Home

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We assessed 1 quality statements under the caring key question, identifying both areas of good practice. The scores for these areas have been combined with scores based on the rating from the last inspection, which was good. Our rating for the key question has remained good. People and relatives spoke approvingly of the care given by staff and the availability of activities and events for people. People spoke approvingly of communication between other care professionals to support with reablement and improving people independence, with the person in control of their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People and their relatives were very positive about the support they received and told us they had choice and control over their care. Comments included, “I find the care excellent, and I enjoy eating in the dining room and spending time in my room that’s my choice” ; “I feel well looked after and it is very reassuring the home liaises with my homecare team as I am looking forward to going home and that’s my goal” and “Living here has allowed me to be independent and helped me recover, I haven’t been restricted and it’s been nice having staff around when you need them.”

The provider focused on people’s rehabilitation and independence This included partnership working with health and social care colleagues with the end goal of people returning home following a period of rehabilitation. Visiting professionals told us staff worked with them effectively, there had been recent improvements in overall communication and staff following plans to improve people’s independence.

People were given choices about their care and support. For example, where they wanted to sit for lunch, what they would like to drink or whether they wanted to take part in the activities. Visitors to the home were not restricted and people were supported to maintain contact with people who were important to them. People could choose to take part in various activities and events. There was an activity and wellbeing team. We saw people enjoying a visiting entertainer and there were various minibus outings available for people.

Processes were in place to encourage people’s independence and enable them to have choice and control over their care. People’s care plans included information about their life histories, preferences and included their end of life wishes. However, this was an area the provider and manager had identified for further improvement, to ensure they were as individualised as possible, and always reflected changes to people’s needs and wishes. Resident and relative meetings were held to enable people to have their views heard.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.