Forest Lodge Rest Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. At our last inspection we rated this key question good. At this inspection the rating has remained as good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 60 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People did not always have meaningful interaction from staff. Interactions which did take place were mostly task orientated. However, the service treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. A relative told us, “They were so kind with [family member] when they went to hospital, a staff member went with them and stayed beside them all the time”.

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s culture and unique backgrounds and protected characteristics. People’s religion was clearly documented throughout their care plans. Where peoples had specific dietary needs for their culture, this was provided. For example, halal meat was available.

People were not always supported to develop their independent living skills. For example, to keep the home clean or to be involved in meal preparation. Whilst we saw menus displayed a number of meal choices per day, during mealtimes we observed most people were given the same meal and people were not offered alternatives in relation to drinks and desserts. However, people were supported to access the community independently, if safe to do so. People told us their independence were encouraged. One person said, “They let us have freedom to go where we want and manage what we can”.

We observed periods were communal areas where left unsupervised and people did not have the means to call for assistance. However, people told us staff were responsive when they requested assistance. The service listened to and understood people’s needs, views and wishes.

The service cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff told us they felt supported in their role. A staff member told us “The managers are good; they consider my well-being”.