Archived: Craegmoor Supporting You in Luton

We found people were supported by staff who were trained and received regular supervision. We observed that the staff were knowledgeable and responsive to people's needs.

The provider had effective systems in place to assess and monitor the quality of the service they provided, and they responded appropriately to any complaints people raised.

In this report, the names of registered managers appear who were not in post and not managing the regulated activities at this location at the time of the inspection. Their names appear because they were still Registered Managers on our register at the time.

We observed that people were offered support at a level which encouraged independence and assured their individual needs were met. Staff were friendly and courteous in their approach to people and interacted confidently with them. One person told us 'Staff are understanding of my condition.' Another person said 'I am happy with the service, everything is working well.' One relative told us, 'Communication and involvement is excellent" and another relative said 'I am very happy with the care my relative gets.'

Within the care files we saw that people had been involved with, and agreed with the particular care needs that had been identified and how those needs would be met.

The recruitment process was robust and all files we looked at contained the necessary employment checks.

There were systems in place to assess and monitor the quality of service that people received and to enable people to express their views about the service.