- Dentist
Quigley Dental - Sidcup
Report from 30 January 2025 assessment
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 9 April 2025.
We found the practice had met regulations.
Infection control procedures in place were effective.
The practice had effective systems to identify and manage risks.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Patients’ care and treatment was provided in line with current guidance.
Patients were treated with dignity and respect and at the time of our inspection, could access care, support and treatment when required.
Quigley Dental – Sidcup is in the London Borough of Bexley and provides NHS and private dental care and treatment for adults and children.
The practice was not wheelchair accessible. Patients with mobility issues were directed to other practices in the local area. The practice had 4 treatment rooms.At the time of our inspection, there was a total of 13 staff, of which there were 4 dentists, 3 dental nurses, 2 trainee dental nurses, 2 dental hygienists, 1 receptionist and the practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection, including the principal dentist, 2 dental nurses, 1 dental hygienist, the receptionist and the practice manager.
People's experience of this service
Two weeks before our on-site inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 14 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included, “Excellent professional dentist. They take great care in their work and I would highly recommend them” and “All staff very friendly. Dentist always takes their time to ensure a good job is done.” Another patient told us, “I have recommended this surgery to many others. Well trained and personable dental nurses. Efficient and helpful reception. Always met with a smile. Nothing is too much trouble for any member of the team. Everyone positive and ready to assist.”
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. One patient told us, “The receptionist was very efficient to find an appointment that suited me. They send me text messages reminders which was great for my busy schedule.”
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.