- Dentist
New Square Dental Surgery
Report from 25 July 2024 assessment
Contents
Judgements
Our view of the service
We carried out this on-site announced assessment on 9 December 2024. We found the practice had met all regulations. Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement. Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required. Patients’ care and treatment was provided in line with current guidance and infection control procedures were in place. The practice had systems to manage risks. The practice is in Cambridge and provides private dental care and treatment for adults and children. The practice had 4 treatment rooms. At the time of our assessment, the dental team consisted of 2 dentists, 1 of whom is a prosthodontist, 1 periodontist, 1 endodontist, 2 hygienists, 1 dental nurse, 2 trainee dental nurses and 1 receptionist.
People's experience of this service
Two weeks before our onsite assessment, we asked the practice to encourage patients to share their views of the service with us. Feedback we received was all positive, and included comments remarking on the kind and caring nature of staff, exceptional care received and how well the staff worked as a team. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.