Updated 28 April 2024
We carried out an announced assessment of one quality statement, equity of access, under the key question Responsive at Eltham Medcal Practice on 25 March 2024. We carried out the assessment as part of our work to understand how practices are working to try to meet peoples demands for access and to better understand the experiences of people who use services and providers. The responsive key question remains rated as good. The service remains rated as good overall. We recognise the work that GP practices have been engaged in to continue to provide safe, quality care to the people they serve. We know staff are carrying this out whilst the demand for general practice remains exceptionally high, with more appointments being provided than ever. However, this challenging context, access to general practice remains a concern for people. Our strategy makes a commitment to deliver regulation driven by people’s needs and experiences of care. The assessment of the quality statement equity of access includes looking at what practices are doing innovatively to improve patient access to primary care and sharing this information to drive improvement. The leaders understood the challenges to patient access and responded to patient needs, the patient feedback from the GP survey was below or line with national averages for 2023, however, there was a lot improvement work being carried out to address this. Physical premises and equipment are accessible. People were given support to overcome barriers to ensure equal access.