Updated 29 August 2024
We carried out this responsive assessment between 30 September 2024 and 07 November 2024. We looked at how Caremark Tunbridge Wells, Tonbridge and Malling assessed people's care needs, and how they trained and supervised staff to support people according to their needs and preferences. Caremark Tunbridge Wells, Tonbridge and Malling is a domiciliary care service providing personal care to people in their own houses and flats in the community. At the time of our inspection there were 34 people using the service who required supported with their personal care. This included 3 people who received care from live in carers. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. The service provides support to older people, younger adults, people living with dementia, people with physical disabilities, people with a sensory impairment and people with mental health conditions. We spoke with 6 people, 4 relatives and 10 staff including the manager and nominated individual during the assessment. The nominated individual is responsible for supervising the management of the service on behalf of the provider. We reviewed 5 people’s care plans, 4 staff recruitment records as well as general records for the service. These included staff training records, meeting records, policies and procedures and audits.