Updated 19 August 2022
We undertook a follow-up focused inspection of Wootton Dental Centre on 16 August 2022.
This inspection was carried out to review, in detail, the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements.
The inspection was carried out by a Care Quality Commission (CQC) inspector.
At our inspection on 4 May 2022 we found the registered provider was not providing well-led care and was in breach of Regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
You can read our report of that inspection by selecting the 'all reports' link for Wootton Dental centre on our website www.cqc.org.uk.
As part of this inspection we asked:
- Is it well-led?
When one or more of the five questions are not met, we require the service to make improvements and send us an action plan. We then inspect again after a reasonable interval, focusing on the area where improvement was required.
Are services well-led?
We found this practice was providing well-led care in accordance with the relevant regulations.
The provider had made improvements in relation to the regulatory breach we found at our inspection on 4 May 2022.
Background
The provider has 150 practices and this report is about Wootton Dental Centre.
Wootton Dental Centre is in Wootton and provides NHS and private dental care and treatment for adults and children.
There is level access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces, including parking for disabled people, are available near the practice.
Reasonable adjustments were made to meet the needs of disabled people in line with requirements of the Equality Act 2010. Specifically:
- A hearing loop was available.
- Vision aids were available.
- A Disability Access audit was carried out.
The dental team includes six dentists, five dental nurses, two dental hygienists, two receptionists and a practice manager from a nearly practice who is covering the practice whilst a new manager is recruited.
The practice has four treatment rooms.
During the inspection we spoke with the provider’s Head of Compliance and their Area Manager.
We looked at practice policies and procedures and other records about how the service is managed.
The practice is open:
• Monday 8am to 8pm
• Tuesday 8am to 5pm
• Wednesday 8am to 5pm
• Thursday 8am to 5pm
• Friday 8am to 5pm
• Saturday 9am to 3pm (twice a month)
Our findings were:
- The provider had systems to help them manage risk to patients and staff.
- The provider had quality assurance processes to encourage learning and continuous improvement.