Radiant Life Care

Updated 15 January 2025

Radiant Life provides care and support to people living in a supported living setting, so that they can live as independently as possible. People's care and housing are provided under separate contractual agreements, the accommodation was provided by a separate landlord. CQC does not regulate premises used for supported living. At the time of this inspection, the service was providing personal care to 26 people.

The service also provides domiciliary care to people in their own homes. CQC only inspects where people receive personal care.

The service had made improvements since the last inspection and is no longer in breach of regulations. The systems for safeguarding people from abuse were now operated effectively. The provider had effective systems to assess, monitor and improve the quality and safety of the service.

We carried out a site visit to the registered office and one of the supported living sites on 4 February 2025 as part of the assessment. This assessment was carried out by an assessor. Assessment activity started on 4 February 2025 and ended 11 February 2025. We looked at 15 quality statements as part of this assessment. We spoke with 5 staff, 3 people who use the service and 3 relatives.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Updated 15 January 2025

The service was able to demonstrate how they were meeting the underpinning principles of Right support, Right care and Right culture.

Right Support: People told us they felt safe using the service. People were happy with the way staff supported them and did not raise any concerns. Where a risk was identified, there was guidance in place to address how the risk could be prevented or minimised. There were enough staff employed by the service to meet the needs of the people and staff recruitment processes were robust.

Right Care: People were supported by staff who had the knowledge and skills required to meet their needs. The registered manager worked closely with health and social care professionals to monitor the health of people. People and relatives participated in planning and reviews of the care and support being provided by staff. Relatives were able to discuss any issues with the management of the service about their family member’s care needs.

Right culture: The registered manager operated an ‘open door’ policy. They were in regular contact with people, relatives and staff to ensure the service ran smoothly. They encouraged people, their relatives and staff to be involved in how the service was run. People received care and support that was personalised and responsive to their individual needs and took full account of their background history and personal circumstances. Regular audits took place, and any issue identified was acted upon promptly.