29 August 2017
During a routine inspection
You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for ‘ Homecare4u Doncaster ‘ on our website at www.cqc.org.uk’
There was a manager at the service who was registered with CQC. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.
People spoke very highly about the staff who visited them. People told us the staff were always kind and caring towards them. People who used the service and relatives also said staff interacted in a positive and warm way towards them.
People were protected from harm because the registered provider had systems in place to minimise risks to them from abuse. This included a recruitment process which involved completing thorough checks on people before they were offered a job.
People benefited because they were supported by staff that had been trained to understand how to provide effective care that met their needs.
People received care that was delivered in line with the Mental Capacity Act (MCA) because they were supported to make day to day choices and decisions about their lives.
People enjoyed the food provided and were supported by the care workers to receive adequate food and drink to remain healthy.
The majority of people told us they had the same small number of care workers, who they had built up positive relationships with and who they trusted. They also said all expected tasks were completed before staff left their homes and they felt staff were supportive and considerate in their approach.
We found there were enough staff to make sure people received the care they had requested and at the agreed times. People told us their care workers were generally on time and if they were likely to be late for any reason, the care worker or the office staff would phone to let the them know.
Care plans were in place detailing how people wished to be supported and people were involved in making decisions about their care. However, people's care plans could be further personalised to reflect their specific needs and wishes.
Staff supported people to maintain their independence and continue to join in with social activities and hobbies that they enjoyed.
Clear information about the service, the management, the facilities, and how to complain was provided to people. People's views were sought and acted upon and the registered manager took account of people's comments and suggestions.
Staff told us they felt supported by the registered manager. Quality assurance audits were carried out to identify how the service could improve and the registered manager had an on-going and effective improvement plan for the service.