Updated 11 November 2024
Date of assessment: 02 December 2024 and 09 December 2024. West Derby Medical Centre is a GP practice and delivers a service to approximately 12,653 people under a contract held with NHS England. The practice is located in an area of low deprivation. We conducted this assessment due to negative feedback from patients to CQC about access to the service and because the service was rated as requires improvement at the last inspection in October 2022. At this assessment, we have rated the practice as good overall. A requires improvement rating has been given for the Responsive key question. We assessed quality statements across the Effective, Responsive, and Well-led key questions. We have combined the scores for these areas with scores from the previous inspection. At this assessment we found that overall improvements had been made to meet the requirement notices from the last inspection. However, despite changes being made to improve access, feedback from patients indicated that they continued to be dissatisfied with the arrangements for access. We found one breach of regulation in relation to Good Governance. The provider did not have an effective system to seek patient views about contacting the service and getting a timely appointment, act upon them and evaluate that the action taken had led to improved patient satisfaction. We have asked the provider for an action plan in response to the concerns found at this assessment.