Copper Beeches

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. We assessed 2 quality statements in the caring key question and found areas of good pratcice. The scores for these areas have been combined with scores based on the rating from the last inspection, which was required improvements. At our last assessment we rated this key question requires improvement. At this assessment the rating has remained.

This service scored 50 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The staff had treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. During our assessment we observed staff treating people with kindness and respect. People told us staff were “brilliant”, kind and compassionate. A relative told us, “They are very approachable and nice.” Relatives told us they had no concerns regarding the care their loved ones received. Comments were “Yes, I am very happy. This is a very good home for her to be in.” “Yes, she is looking younger and happier every time I visit, she fits in well.”

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The staff team knew people well and we observed staff to provide people with choice and control. People told us their views and choices were respected. We observed people having choices during lunch time to meet their likes and preferences in food choices. Staff enabled people to be as independent as they could before supporting them. For example, a person was given the opportunity to support themselves with eating, staff recognised when the person was tired and struggling due to their health conditions and then offered support. This meant people were supported to maintain their independence. Relatives told us the food was good and there was plenty of choice and more than enough to eat, nobody said they ever went hungry or thirsty.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.