The Willows Dental Practice

Updated 8 January 2025

We carried out this announced on-site assessment on 26 March 2025.

We found the practice had met regulations.

Infection control procedures in place were effective.

The practice had effective systems to identify and manage risks.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Patients’ care and treatment was provided in line with current guidance.

Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required.

The practice is in Hereford and provides NHS and private dental care and treatment for adults and children.

The practice was on the first floor of the building; therefore, access was restricted for patients with some disabilities or mobility issues. Staff referred these patients to accessible practices in the area.

The practice had 3 treatment rooms. At the time of our assessment, there was a total of 17 staff, of which there were 4 dentists, (including 1 visiting dentist), 4 dental nurses (of which 1 was also the practice manager), 1 dental hygienist, 2 receptionists and 1 treatment co-ordinator. We gathered feedback from staff and spoke to a range of staff during our assessment, including 1 dentist, 2 dental nurses, receptionists and the practice manager.

Updated 8 January 2025

On the day of our assessment, we reviewed patient feedback routinely collected by the provider. Patient feedback provided a positive view of the dental team and care provided by the practice.

Patients commented positively about the standards of cleanliness.

Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.

Patients reported they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.

Patients reported that when they were prescribed medicines, sufficient information was given.

Patients reported that they were supported to maintain their oral health and were provided with appropriate information and resources.

The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.