- Care home
Summerville Care Home
Report from 12 November 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment: 20 November to 17 December 2024. Summerville Care Home is a care home registered to provide personal and nursing care for a maximum of 45 people. There were 37 people living at the home at the time of our assessment. This assessment was prompted by a review of information we held about the service. Our overall rating has remained good. We found areas of good practice and some areas of improvement required. For example, improvements were needed with regards to medicines management. Two staff told us there were not enough staff on duty, and staff morale was low. The management team addressed the concerns we raised. The provider had a good learning culture, with accidents and incidents thoroughly reviewed, investigated and analysed to identify trends. People were safeguarded from abuse and staff had received safeguarding training. The provider collaborated effectively with other professionals to deliver coordinated and person-centred care. The environment was safe, with appropriate infection prevention control (IPC) measures in place. Staff were given opportunities to share their views with regards to improvements on the service and seek support from managers.
People's experience of this service
People’s experience of living at Summerville Care Home was positive. We spoke with 3 people and 3 relatives during our assessment. People told us they felt safe, were happy and were cared for by staff who knew their support needs and preferences. People told us they lived in an environment which was clean and well maintained. People and relatives, we spoke with told us their family member were safe and well cared for. Relatives told us the provider communicated well with them and always took action to address any concerns.