15 March 2013
During a routine inspection
We spoke with three people using the service and five staff, which included staff working in the community and office based staff.
People told us they received the care, treatment and support that met their individual needs. People confirmed they were relaxed and comfortable with staff, who were respectful and provided positive support.
People had individual care records which informed staff how people wanted to be supported. They were written in a style that people could understand. People using the service confirmed they felt involved in the development of their care records. One person told us, 'The staff sit with me and we discuss how I want them to support me. They write it down so everybody knows.'
We found disclosure and barring service checks had been carried out as part of thorough recruitment checks. This meant people using the service were appropriately protected.
There were systems in place to ensure people could raise concerns. We saw information which confirmed complaints were dealt with in a timely manner. People using the service told us they felt comfortable in raising their views or concerns.