- Dentist
Blossom Dental Care
Report from 20 January 2025 assessment
Contents
Judgements
Our view of the service
We carried out this announced, on-site assessment on 19 February 2025.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks.
Infection control procedures in place were effective.
Patients’ care and treatment was provided in line with current guidance.
Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Blossom Dental Centre is in York and provides NHS and private dental care and treatment for adults and children.
The practice had 7 treatment rooms. At the time of our assessment, there was a total of 30 staff, of which there were 7 dentists, 11 dental nurses, 3 dental therapists, 2 dental hygienists, 4 receptionists, a treatment coordinator, an administrator, and the practice manager.
We gathered feedback from staff and spoke to a range of staff during our assessment, including 2 dentists, 4 dental nurses, the decontamination lead, 1 dental therapist, 3 receptionists and the practice manager.
People's experience of this service
Two weeks before our on-site assessment, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 16 patients. On the day of our assessment, we spoke with and saw patient feedback from a further 44 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included, “Very informative and made me feel at ease”, “Very careful and thoughtful”, “Always positive and reassuring”, “Absolutely amazing service from start to finish”, “Outstanding”, “Good service, very professional, polite and caring staff from the front desk to all the dental team”, “Efficient on time service”, “Never had such good advice before”, “Consistently effective hygiene treatment and dental checkups. All staff professional, courteous and welcoming”, “Great dentist, absolutely amazing with children” and “Gave me plenty of breaks when I needed them”.
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients told us that when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.