• Care Home
  • Care home

Laurel Grove

Overall: Requires improvement read more about inspection ratings

9 Wessex Close, Brimington, Chesterfield, Derbyshire, S43 1GB (01246) 234608

Provided and run by:
Elmcare Limited

Report from 19 February 2024 assessment

On this page

Responsive

Good

Updated 3 April 2024

People told us that staff knew them well and knew the things that they liked. We found records did not always contain person centred information to best support the people. We observed that a person had an item which was sentimental to them which was not easily accessible.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Person-centred Care

Score: 3

People told us staff knew the things they liked. One person told us how staff supported them to go to the pub and another told us about how staff knew they liked to go to Morrison's for cake and coffee.

On our second visit to the service, we found an item of sentiment to a person which was not accessible to them and was placed behind an item of furniture. This was raised to the manager of the service. We observed that people were offered choice. For example, what they had to eat and drink.

Staff told us they promoted person centred care by offering different choices. For example, there was a set menu, however people could have something different if they wished. The manager told us they had identified the need for additional staff to increase people’s opportunities for social activities but had not been implemented.

Care provision, Integration and continuity

Score: 3

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Providing Information

Score: 3

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Listening to and involving people

Score: 3

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Equity in access

Score: 3

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Equity in experiences and outcomes

Score: 3

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Planning for the future

Score: 3

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.