South West London Urgent Dental Care

During an assessment under our new approach

We carried out this announced on-site assessment on 5 February 2025. We found the service had met regulations. Patients’ care and treatment was provided in line with current guidance, and infection control procedures were in place. There were effective systems to identify and manage risks. Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement. Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required. South West London Urgent Dental Care works alongside NHS 111 services (non-emergency number medical helpline), and other national pathways groups. The service provides access to patients with urgent dental problems who are unable to access commissioned NHS dental services. The service is in the London Borough of Croydon and provides urgent NHS dental care and treatment for adults and children. The service operates from an NHS community centre and shares the facilities with other healthcare providers. There was step-free access and car parking spaces, including dedicated parking for disabled people, available near the service. The service had 3 treatment rooms. During the assessment we spoke with the clinical director, the practice manager, the head dental nurse and another dental nurse, who also worked as a receptionist.

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