Ace Homecare London

Updated 12 December 2024

Date of Assessment 23 to 28 October 2024. Ace Homecare London is a domiciliary care agency providing personal care to people living in their own homes. At the time of our inspection 27 older people or people with dementia received personal care support from Ace Homecare London. The service was rated requires improvement at their last inspection (published 09 June 2022). This was because we identified multiple breaches in relation to the way the provider managed risks to people, care plans lacked detail to ensure peoples individual needs were fully met. Quality assurance systems were not operated effectively. We undertook this assessment to check the provider had implemented the action plan we required them to complete after their last inspection to show us they had improved. This assessment was announced on 12 December 2024 and was conducted by a single assessor on 16 December 2024. We assessed 18 quality statements related to the 3 key questions, is the service safe, responsive and well-led. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. At this inspection we found improvements had been made by the provider. This was because the provider had addressed all the concerns we identified at their last inspection. These improvements included improved and detailed assessments and care plans, detailed risk assessments and the effectiveness of how they operated their established governance systems. This meant they were no longer in breach of regulations and people were not at risk of harm. The overall rating for the service has therefore improved from requires improvement to good based on the findings of this inspection. Our overall rating for the service is good. There were good systems in place to ensure that the care being provided was of good quality. People and relatives told us staff were caring, and they felt safe. People were involved in their care planning and reviews.

Updated 12 December 2024

People and relatives told us staff were caring, and they felt safe. People were involved in their care planning and reviews enabling staff to deliver person-centred care. Staff treated people with kindness and compassion and had a good understanding of people’s needs including their cultural and spiritual needs. Staff were trained well and told us they felt supported in their role. Effective systems were in place to audit the quality of care. People and their relatives told us about the positive impact the service had had on their lives. People and their relatives told us, “I feel very safe, we get on very well. They’re well trained and do everything I ask, they’re perfect really.” People and their relatives were positive about the quality of their care and how staff were caring and went above and beyond to ensure people were happy and safe. People said, “Staff are absolutely amazing, kind and caring. They do an amazing job” People felt safe, were fully involved in planning their care and understood their rights. Several people described how staff exceeded their expectations, treated them kindly and made them feel comfortable.