The Old Vicarage

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. However, we found some improvements were required in the areas we looked

at in this inspection.

This service scored 62 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider did not always make sure people’s care and treatment were effective because care plans and risk assessments sometimes lacked details that would help to promote safe and consistent care. For example, when staff used a hoist to help people transfer, the details of what sling loops had been assessed as safe for them to use were not always included. One person’s moving and handling risk assessment incorrectly stated they only needed 1 staff member to help them transfer when they needed 2.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

The provider did not always work well across teams and services to support people. Staff had not always shared important information to help improve people’s safety. For example, staff had not reported a faulty wheelchair. Staff did not always report when they were unable to provide supervision and observation to ensure communal areas were supervised to help mitigate falls risks from people using those areas. However, handover meetings were in place and helped staff to share information on people’s care needs when they changed shift.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.