The Care Quality Commission
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Angy Care Limited

Overall: Inadequate read more about inspection ratings

8 Wrotham Road, Gravesend, Kent, DA11 0PA (01474) 520097

Provided and run by:
Angy Care Limited

Important:

We have suspended the ratings on this page while we investigate concerns about this provider. We will publish ratings here once we have completed this investigation.

All Inspections

During an assessment under our new approach

Date of assessment: 12 August to 24 September 2024. We carried out 3 site visits to the registered office, all of which the registered manager did not attend to support with the assessment. The registered manager would not engage with us throughout the assessment. The registered manager had left the business manager in charge of the service in their absence, but they were not given permission by the provider or registered manager to have access to records or systems, which meant we were unable to gather sufficient evidence to assure ourselves that the service was safe. Systems were not in place to ensure there was a positive culture within the service. The registered manager did not demonstrate they had the experience, capability and integrity to ensure care and support could be delivered safely and that risks were well managed. The oversight was poor and inadequate and there were no systems or processes in place. The registered manager failed to ensure that risks to people’s health and well-being were well managed and mitigated, which left people at risk of harm. We could not be assured that people were treated with kindness, compassion and dignity. We found 7 breaches of the legal regulations in relation to person-centred care, dignity and respect, safeguarding, safe care and treatment, consent, fit and proper persons employed and governance. This service is being placed in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we use our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded.

19 March 2019

During a routine inspection

About the service:

¿ Angy Care is an independent domiciliary care agency which provides personal care and support for people in their own homes. The agency provides care for people in the Gravesend area of Kent. At the time of our inspection, they were only supporting one person who was a private client with complex needs who received support with personal care tasks.

People’s experience of using this service:

¿ A relative told us they felt safe with the staff who knew how to meet their relative’s needs, in the way they preferred.

¿ Care plan contained risk assessments, which was appropriately linked to their support needs.

¿ Processes were in place to identify and reduce any environmental risks to people and care workers.

¿ The service was not working according to the Accessible Information Standard (AIS) and its requirements during our inspection. This meant that the person might be unable to communicate effectively with care workers or understand what was going on and be involved in decision-making. This was an area for improvement.

¿ The service did not have effective systems in place to assess, monitor and improve the quality and safety of the services provided at the time we inspected. However, a new quality audit document was being implemented. This would ensure robust monitoring of the service by the registered manager. This was an area for improvement.

¿ The person’s needs were assessed prior to receiving a service including the protected characteristics under the Equalities Act.

¿ Staff were skilled in carrying out their role. Appropriate care workers were employed to meet the person’s needs. Staff said they were supported by the registered manager.

¿ A relative told us the staff were caring and respectful; staff promoted the person’s privacy and dignity at all times.

¿ People were encouraged to raise any concerns they had or make suggestions to improve the service they received.

¿ Staff felt there was an open culture where they were kept informed about any changes to their role. Staff told us the registered manager was approachable and listened to their ideas and suggestions.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection:

¿ This was the first inspection of this service. The service is rated Requires Improvement.

Why we inspected:

¿ This was a planned comprehensive inspection.

Follow up:

¿ We will continue to monitor the service through the information we receive. We will carry out another scheduled inspection to make sure the service improves.