Updated 16 October 2024
We carried out this announced on-site assessment on 3 March 2025.
We found the practice had not met all regulations.
Recruitment procedures did not always reflect current legislation.
Improvements were needed to the infection control procedures in place.
Leadership was not always effective, and the culture for continuous improvement needed to be improved.
The practice had some systems to manage risks, but improvements were needed to ensure all risks were safely and effectively managed.
Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required.
Patients’ care and treatment was provided in line with current guidance.
The practice is in Bishop’s Stortford and provides private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.
The practice had 2 treatment rooms. At the time of our assessment, there was a total of 6 staff, of which 2 were dentists, 2 dental nurses and 2 receptionists. We gathered feedback from staff and spoke to a range of staff during our assessment.
The provider was not complying with 1 regulation. Full details of the regulation the provider was not meeting are within the assessment findings below.
We have asked the provider for an action plan in response to the concerns found at this assessment.