Walton Park Care Home

Updated 20 September 2024

Date of assessment: 3 October 2024 This was a responsive assessment due to concerns raised around the management and culture of the service. There was a fractious relationship amongst the leadership team which had caused internal conflict within the service, resulting in disagreements on where finances should be spent. Quality governance systems were not effective in their use as shortfalls identified were not rectified. Risks to people were not always appropriately managed which had resulted in injuries or near misses. People’s rights were not fully protected due to mental capacity assessments not being decision specific, and staff not fully understanding the principles of the Mental Capacity Act 2005. Whilst the service was generally clean and tidy, elements of the environment were not always safe. For example, a broken glass panel of the mezzanine floor which had not been repaired for four months. Following our assessment, the registered manager and nominated individual left their employment at the service. A new manager is currently in place and is in the process of applying to register with the Care Quality Commission .

Updated 20 September 2024

People gave us mixed feedback on their overall opinion of the service. One person told us, “[Staff are] OK. On the whole they are respectful. They don’t really have much time for chat – they have work to do. They’re not here to keep you entertained. They look after me on and off and it’s all done well.” Another person said, “The staff are very nice and kind. There is the odd one who can be a bit off.” A further person told us, “So far they’re all very kind people. I’ve been treated very well. The personal care is all done so well. It is done with dignity and no fuss.” A further person added, “The younger [staff] are kind and helpful; the older ones, not so much.” However, further work was required to ensure all people had equal opportunities to take part in meaningful activities. We did not observe any significant engagement for people during our onsite assessment, and were told this was the norm.