Our current view of the service
Updated
8 January 2025
We carried out this announced on-site assessment on 27 March 2025.
We found the practice had met regulations.
Infection control procedures in place were effective.
The practice had effective systems to identify and manage risks.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Patients’ care and treatment was provided in line with current guidance.
Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required.
The practice is in West Bromwich and provides private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.
The practice had 2 treatment rooms. At the time of our assessment, there was a total of 19 part time staff, of which there were 7 dentists, 5 dental nurses (including 2 trainee dental nurses), 4 receptionists and the practice manager. We gathered feedback and spoke to a range of staff during our assessment, including 1 dentist, 1 dental nurse, 1 receptionist and the practice manager.
People's experience of the service
Updated
8 January 2025
Two weeks before our on-site assessment, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 48 patients. On the day of our assessment, we reviewed patient feedback collected routinely by the provider. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included, “Overall, Medical-Dent provides exceptional dental care with a patient-centred approach that prioritizes both health outcomes and patient experience....” and “From the very beginning I felt taken care of and knew that I was in the best hands. The braces were made perfectly, and each visit took place in a friendly and comfortable atmosphere. I am glad that I found such a wonderful specialist - I wholeheartedly recommend him to everyone who is looking for an orthodontist with passion and an individual approach to the patient!!!!, Thanks to them, my smile is beautiful!”
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients told us that when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.