• Ambulance service

Pro Medicus

Overall: Requires improvement read more about inspection ratings

Unit 21, Thrales End Farm, Thrales End Lane, Harpenden, Hertfordshire, AL5 3NS (01582) 969313

Provided and run by:
Promedicus Limited

Important: This service was previously registered at a different address - see old profile
Important:

We issued 2 warning notices to Promedicus Ltd on 2 February 2024 for failing to meet the regulations relating to good governance and safe care and treatment at Pro Medicus.

Report from 29 July 2024 assessment

Ratings - Patient transport services

  • Overall

    Requires improvement

  • Safe

    Requires improvement

  • Effective

    Good

  • Caring

    Good

  • Responsive

    Good

  • Well-led

    Requires improvement

Our view of the service

Pro Medicus is a private ambulance service based in Harpenden, Hertfordshire. It was formed 20 years ago and has 13 vehicles designed for emergencies, patient transport and medical event journeys. The company has a contract with the local NHS ambulance trust to respond to 999 calls. It also has an arrangement with a local hospital trust to provide patient transport services. We carried out this assessment because we received information giving us concerns about the safety and quality of the services provided. We carried out a short-notice announced site visit on 11 January 2024. We also carried out an unannounced follow-up site visit on 22 January 2024. We rated the service as requires improvement because: Medical gases were not always being stored in line with best practice. The service did not control infection risk well. Vehicles and equipment were not always well-maintained and there were not always effective arrangements to monitor the safety and upkeep of the equipment and vehicles. The service did not manage patient safety incidents well. Leaders did not always demonstrate the skills and abilities to run the service. Leaders did not operate effective processes for governance, information management and the management of risk, issues and performance. Policies were generic and did not reflect up-to-date national guidance. However: Staff had robust recruitment processes, with up-to-date mandatory training and additional training to work with the patient group. During our assessment, we found concerns which resulted in a breach of regulations 12 and 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can find more details of our concerns in the evidence category findings.