The Care Quality Commission
  • Dentist
  • Dentist

Perfect Smile Bracknell Limited

11-13 High Street, Bracknell, Berkshire, RG12 1DL

Provided and run by:
Perfect Smile Bracknell Limited

Important: The provider of this service changed. See old profile

All Inspections

During an assessment under our new approach

We carried out this off-site, announced assessment on 29 November 2024. Where we carry out an off-site assessment, we undertake a detailed review of the practice risk assessments, policies, staff records and other relevant documents. We gather feedback from patients, staff and stakeholders (where relevant). We carry out a remote visual assessment of the premises and have discussions with staff. We found the practice had met regulations. Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement. Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required. Patients’ care and treatment was provided in line with current guidance and infection control procedures were in place. The practice had systems to manage risks. Perfect Smile Bracknell Limited is part of Perfect Smile a dental group provider. The practice is in Bracknell, Berkshire and provides NHS and private dental care and treatment for adults and children. There was step free access to the practice and car parking spaces, including dedicated parking for disabled people at the practice. The practice had 8 treatment rooms. During the assessment we spoke with 2 dentists, 1 dental nurse, the practice manager and the registered manager.

23 May 2013

During a routine inspection

We spoke with seven patients by telephone. People we spoke with complimented the practice on the quality of care and treatment provided. One person said, "the staff are very kind. I have recommended the practice to a friend'. Another patient told us, "the service is very good. If you need to see someone urgently they go out of their way to help', 'I used to worry about seeing the dentist but I'm more confident since I went to this practice'. Another person said 'this is the best practice I've been to, very professional, kind and friendly. An excellent service.'

We saw from the records consent was sought from people appropriately before any treatment began. Records evidenced clear information was provided to people about treatment options and the various costs involved. People's medical and dental health needs were accurately documented and updated at each visit. We saw the practice was clean and hygienic and the staff followed appropriate infection control procedures. Staff told us they felt well supported by management and were offered appropriate training at frequent intervals.