Kemfa Services Limited

Ratings

• Overall

  Requires improvement

• Safe

  Requires improvement

• Effective

  Requires improvement

• Caring

  Good

• Responsive

  Requires improvement

• Well-led

  Requires improvement

Our view of the service

KEMFA SERVICES LIMITED is a domiciliary care agency providing personal care for people living in their own homes in the community. The service provides care to older people, those living with dementia. The assessment included an announced visit to the service on 16 December 2024. We looked at all 5 key questions, but we did not assess all quality statements during this assessment. For those areas we did not assess, we used the ratings awarded at the last inspection to calculate the overall rating. At the last assessment the service was rated as good. At this assessment we found the rating had deteriorated and the provider was in breach of legislation for safe care and treatment and good governance. The provider's processes for monitoring the safety and quality of the service were not effective and had failed to identify the significant concerns found during the inspection. You can read more about the concerns we found in this report.

People's experience of this service

We received mixed feedback from people about the service. Comments included, “Carers come too late, I keep telling management and they say they will look into it, but it doesn’t change.” Another said, “I feel confident that the staff are well trained. They always ring if they are running a bit late so I don’t mind if I know they are on the way. They are always respectful, and [relative] likes chatting to them. I do feel that the staff have enough time, and they don’t rush [relative] at all, although I know they are very busy.”