The Dental Team

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

We found this practice was providing well-led care in accordance with the relevant regulations and had taken into consideration appropriate guidance. The provider had made improvements in relation to the regulatory breaches we found at our assessment on 19 November 2024.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Shared direction and culture is based on the latest evidence we assessed for the Well-led key question.

The judgement for Capable, compassionate and inclusive leaders is based on the latest evidence we assessed for the Well-led key question.

The judgement for Freedom to speak up is based on the latest evidence we assessed for the Well-led key question.

The judgement for Workforce equality, diversity and inclusion is based on the latest evidence we assessed for the Well-led key question.

At the assessment on 8 January 2025 we found the practice had made the following improvements to comply with the regulation: The practice had recruited a number of staff members including a practice manager to ensure the team had more support and the overall improvements could be maintained as part of the day-to-day running of the practice. The practice had started to introduce the relevant policies and protocols needed for the use of closed-circuit television; however this was an ongoing process.

Since our last assessment, the management team had spent time ensuring staff were aware of and adhered to practice protocols through training, discussions and team meetings. For example, the recording and reporting of accidents and incidents. The practice had made changes to their systems relating to fire safety management, equipment and premises maintenance, hazardous substances, infection prevention and control, waste management, record keeping, staff recruitment and training and radiography. The practice had reviewed their systems and processes for learning, quality assurance and continuous improvement. Audits of radiography and IPC had been undertaken and a reminder system had been introduced to ensure these would be undertaken in accordance with recognised guidance. The practice had taken action to ensure audits of patient care records were undertaken at regular intervals to improve the quality of the service. As part of the assessment, we looked at a selection of dental care records. From the records we reviewed, improvements were noted and all met the minimum standards required.

The judgement for Partnerships and communities is based on the latest evidence we assessed for the Well-led key question.

The judgement for Learning, improvement and innovation is based on the latest evidence we assessed for the Well-led key question.