The Lansdowne Dental Centre

Updated 8 January 2025

We carried out this announced on-site assessment on 4 April 2025.

We found the practice had not met all regulations.

Infection control procedures in place were effective.

The practice had some systems to identify and manage risks. We identified shortfalls in the oversight of manging risks associated with medical emergencies, radiation equipment servicing, control of substances hazardous to health, fire safety and prescription monitoring.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Patients’ care and treatment was provided in line with current guidance.

Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required.

The practice is in Wolverhampton and provides NHS and private dental care and treatment for adults and children.

There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.

The practice had 3 treatment rooms. At the time of our assessment, there was a total of 14 staff of which there were 3 dentists, 7 dental nurses (including 2 trainee dental nurses), 2 dental therapists, 1 dental hygienist and the practice manager. We gathered feedback from staff and spoke to a range of staff during our assessment, including 1 dentist, 2 dental nurses and the practice manager.

The service provides cosmetic treatments, some of which are not in scope of CQC regulation and are not covered in our assessment.

The provider was not complying with 1 regulation. Full details of the regulation the provider was not meeting are within the assessment findings below.

We have asked the provider for an action plan in response to the concerns found at this assessment.

Updated 8 January 2025

Two weeks before our on-site assessment, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 2 patients. On the day of our assessment, we reviewed patient feedback routinely collected by the practice. Patient feedback provided a positive view of the dental team and care provided by the practice.

Comments included, “Lovely staff, amazing dentist. Explained everything to me, nurses so friendly. Receptionist lovely and always so pleasant. Would recommend them to anyone. Never have a problem and have attending here for years” and “Friendly and helpful - good communication and appointments to suit me”.

Patients commented positively about the standards of cleanliness.

Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.

Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.

Patients told us that when they were prescribed medicines, sufficient information was given.

Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.

The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.

While the people we spoke to expressed that they were generally happy with their care, our assessment found there were regulations that were not met.