The Care Quality Commission
  • Dentist
  • Dentist

Watford Orthodontics Ltd

Unit B, Wilmington Close, Watford, Hertfordshire, WD18 0FQ

Provided and run by:
Watford Orthodontics Ltd

Important: This service was previously registered at a different address - see old profile

All Inspections

During an assessment under our new approach

We carried out this on-site announced assessment on 27 November 2024. We found the practice had met all regulations. Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement. Patients’ care and treatment was provided in line with current guidance, and infection control procedures were in place. Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required. The practice had effective systems to manage risks. Watford Orthodontics Ltd is in Watford and provides NHS and private orthodontic care and treatment for adults and children. There was step-free access to the practice and car parking spaces, including dedicated parking for disabled people, were available near the practice. The practice had 4 treatment rooms. During the assessment we spoke with the principal orthodontist, 1 trainee dental nurse, 1 receptionist and the practice manager who was supported by a compliance manager.

12 February 2014

During a routine inspection

We spoke with children using the service on the day of our inspection. All of the children were accompanied by family members or guardians who we also spoke with. People said that the dentist and other staff provided very good explanations and advice about their care. People said they felt the treatment rooms were very clean. They told us they felt the dental staff team were professional and capable and they had never needed to complain about the service. One person said: "The service is very friendly and efficient." Another person said: "I've been impressed with this service throughout coming here."

During our inspection, we saw that lots of general and treatment specific information was available for people using the service. We found each person's chronology of treatment had been well documented. We found that each person had their medical history and any risk factors specific to them reviewed and recorded. We saw that arrangements were in place to deal with foreseeable emergencies, including the provision of items for use in an emergency.

We found that staff were appropriately qualified and registered and receiving professional development relevant to their roles. We saw the environment appeared very clean and found the service had effective systems in place to reduce the risk and spread of infection.

We found the service had an effective complaints system in place. Comments and complaints people made were responded to appropriately.