16 January 2014
During a routine inspection
People's needs were appropriately assessed and treatment planned in a way that ensured people's safety and welfare. Arrangements were in place for dealing with foreseeable emergencies.
People were treated in a very clean and hygienic environment. The high standards of cleanliness reassured people. The staff adhered to current government guidance on how to reduce the risk and spread of infection.
Care and treatment was provided by staff that were appropriately qualified, registered with the appropriate professional body and kept themselves up-to'date with their professional development.
The provider had a complaints protocol in place and people were directed how to raise a compliant or concern. At the time of our visit there were no complaints recorded.