Ryhope Manor Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Due to the concerns identified during the inspection, we could not be assured people received a high quality, compassionate and caring service. Whilst people told us they were treated with kindness; we found the condition of the environment, including the outside space and cleanliness did not fully demonstrate that the provider respected people's privacy, dignity and wellbeing. There were no restrictions on visiting. People could see their friends and family when they wished. However, guidance about visiting had not been updated in line with current government guidance regarding COVID-19; care plans and posters stated testing prior to visiting was required, which was not accurate. These shortfalls constituted a breach of Regulation 17 (Good governance). We received feedback from several people, relatives, health and social care professionals and staff, that more activities to meet people’s social and emotional needs were required. This was confirmed by our own observations. Following our feedback; activities provision was increased from 3 to 5 days a week. This was a breach of Regulation 9 (Person-centred care). Following our feedback; activities provision was increased from 3 to 5 days a week.

This service scored 45 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Whilst people told us they were treated with kindness; we found the condition of the environment, including the outside space and cleanliness did not fully demonstrate that the provider respected people's privacy, dignity and wellbeing. In addition, due to the concerns identified during this assessment, we could not be assured people received a high quality, compassionate and caring service. Staff told us the environment could be improved; however, they spoke positively about people they supported and could describe people’s needs to us. A health and social care professional and external agencies spoke positively about the caring nature of staff.

Whilst people spoke positively about the staff and the care they received; we found that certain practices at the home did not always evidence people were treated as individuals. For example, there was a white board in the communal corridor which detailed who was going to have a shower/bath and one person’s picture was displayed in the foyer with the wording “resident of the day;” the year underneath the person’s picture was dated 2022. We observed that people did not always have the information they needed to make choices at mealtimes. Following our feedback, the registered manager told us these issues had been addressed.

We identified shortfalls in relation to the promotion of people’s independence, choice and control. We received feedback from several people, relatives, health and social care professionals and staff, that more activities to meet people’s social and emotional needs were required. This was confirmed by our own observations. Following our feedback; activities provision was increased from 3 to 5 days a week. There were no restrictions on visiting which was in line with government guidance. People could see their friends and family when they wished. However, people’s care plans and posters displayed in the foyer about visiting were not up to date and did not reflect government guidance since they still mentioned restrictions in place, including testing. The registered manager told us this would be addressed. Following our feedback, management staff took action to address some of the issues identified and formulated an action plan to address the outstanding areas.

Whilst people told us that staff responded to their needs; we found records did not always confirm people’s needs were responded to in line with best practice guidance regarding people’s specific medical conditions, activities and social support, pressure area care, medicines management, the use of specialist equipment and nutrition. This posed a risk to people’s health and wellbeing. Following our feedback, management staff took action to address some of the issues identified and formulated an action plan to address the outstanding areas.

Staff told us they felt supported by the registered manager. There were systems in place to obtain feedback from staff and support their wellbeing.