Eco Nights

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People were at the centre of how care was planned and delivered. The staff had a good understanding of people’s care and treatment. Staff had received training in equality and diversity and were aware of people’s needs in relation to their protected equality characteristics.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People and relatives told us the staff knew people very well. Relatives told us they were involved in their family member’s care. A relative said, “I have regular meetings and l am updated about their care and how they are doing as well.” Relatives were also positive about the flexibility of the service and how the provider responded to requests. A relative said, “If I have an emergency, they try to fit us in.”

When we asked staff about person-centred care, they were able to talk about individual people confidently. Staff talked about people’s personalities, likes, and dislikes and knew what reassured people and what might distress them.

Whilst our observations of staff interactions were positive, we had concerns about the staffs lack of awareness regarding the standards of cleanliness individuals deserve to be cared for in.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Overall people and relatives told us they received the right support from staff at the service. Relatives spoke of how this supported them to care for their family member. A relative told us, “They are a lifeline to me. They always help or signpost me to where I need to go.”

The registered manager told us they provide support to people to attend appointments or liaise with health professionals if required. A staff member said, “People have access to other services if they need them the same as anybody else. Families are generally the ones who book things like health appointments. People also have access to information in different ways should they need it to help them understand.”

The service was responding to partner agencies proactively and regular meetings had been held to discuss recent concerns. The provider was passionate about ensuring people received positive outcomes during their visits.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.