During an assessment under our new approach
We inspected this service due to safeguarding concerns received about how medical emergencies were managed once emergency services had been contacted.
People told us they felt safe and staff were kind to them. Risk assessments were not always in place to guide staff how to meet people's clinical needs. Where risks had been assessed, guidance for staff to manage these risks was thorough. People were supported by staff who were well trained and knowledgeable. However, some people reported there was a language barrier with some staff which meant communication was not always effective. Staff felt well supported by the management team. The registered manager disseminated a positive learning culture to staff and was proactive in undertaking competency checks and identifying areas for improvement