- Homecare service
Brisen Company Limited
Report from 18 July 2024 assessment
Contents
Ratings
Our view of the service
Date of Assessment: 4 February 2025. Brisen Company Limited is a domiciliary care service which provides personal care to people in their own homes. We carried out this assessment to check whether the warning notice we previously served in relation to breaches of legal regulations had been met. This service is registered for use by autistic people or people with a learning disability. At the time of the assessment, the service was not providing a service to anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group. 3 people were receiving support with personal care.
Right Support: People were included in the risk management processes. Staffing levels were sufficient to maintain people's safety and ensure their health and social care needs were met. People and their relatives were involved in the assessment and ongoing review of their needs. People’s communication, personal care and health needs were considered, however guidelines for staff were not always clear. Right Care: People were treated with kindness and compassion by well trained staff that knew them well. Right Culture: The provider worked in partnership with other health and social care professionals.
The provider was previously in breach of legal regulations in relation to staff training and support, person-centred care and safeguarding. The provider was no longer in breach of these regulations. The provider was also previously in breach of the legal regulations in relation to recruitment, medicines, safe care and treatment and good governance. The provider remains in breach of these legal regulations. Based on the findings of this assessment the service remains rated requires improvement. We have asked the provider for an action plan in response to the concerns we identified.
People's experience of this service
In order to gather feedback about people’s experience of care we made calls to people and/or their relatives. People told us they were happy with the care they received from regular staff that knew their needs and preferences well. They were consulted about their care needs and took part in the regular review of their care plan. Despite the issues we found with risk assessments and medicines people felt they received safe and effective care.