The Hermitage

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We assessed 1 quality statement from this key question. We have combined the scores for this area with scores based on the rating from the previous inspection, which was good. People were supported to have independence, choice and control and staff understood the importance of this. However, people’s care records did not provide enough detail about how to meet their individual needs in relation to their choices and maintaining their independence.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People told us their care was delivered in a way that met their preferences. One person told us, “I like to get up at 7.00am. It is my choice and the staff come and help me to get washed and dressed. I choose my own clothes and I always get a female carer which I prefer.” A second person told us they maintained their independence by being able to use their frame to walk around. We received positive feedback about people being able to have choice and control with 1 person saying, “You can just live as you want and it is your home.”

The management team were very clear to us they wanted people to feel as though the service felt like their own home. Staff we spoke with told us how they promoted people’s independence and choices. One staff member said, “Treat everyone like they can make their own choices.” A second explained they have, “good relationships with family, big thing to trust a loved one with strangers, encourage independence by encouraging someone to walk, giving them the choice e.g. wheelchair or without, don’t use it lose it, weigh up the risks.”

Our observations showed people were supported to have visitors and there was a choice of rooms where people could spend time with family and friends. We saw people were engaged in interests of their choosing, this included a group activity in 1 of the lounges, and we saw other people knitting. Staff were seen to be offering choices and we saw a member of kitchen staff asking people what they would like to eat that day.

Care records contained some detail about people’s preferences, but further detail is required to show how people could be supported to maintain their independence and pursue their interests. For example, 1 person’s care record stated they enjoyed swimming, but there was nothing to show how they could be supported with this interest. Another person’s care record showed they used to visit Church regularly, but it was not documented how their religious needs were being met.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.