Cressington Court Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We assessed one quality statement in the caring key question and found areas where improvement was required. The scores for these areas have been combined with scores based on the rating from the last inspection, which was good. Our rating for this key question remains good. People received poor outcomes as staff did not always respond appropriately to their immediate needs. Our observations found several people were not supported effectively. For example, during meal times we found several people did not receive timely support to ensure their nutritional needs were met. Staff told us they did not get chance to respond to people as quickly as they would like.

This service scored 65 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

People told us staff responded to them quickly when they pressed their call bell. However, people's immediate needs were not always acted upon. This led to one person experiencing avoidable discomfort and distress. A person told us how they had lived in the home for over a week and had not been provided with a remote control for the TV in their room. Despite raising concerns with staff, no action had been taken to resolve the issue.

Staff told us they felt they did not get chance to respond to people as quickly as they would like. One staff member said, "I would like to take the time and get to know people." The staff told us they were busy all of the time and never got the chance to sit and chat with people. The staff member responsible for arranging activities worked hard to respond to people social needs. However, due to a lack of resources, they were not always able to meet people's needs.

Our observations found people were not always supported effectively. For example, during meal times we found several people did not receive timely support to ensure their nutritional needs were met. We observed staff interacting with a person during a period of emotional distress and found that staff did not always act appropriate to ease their immediate distress.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.