Alphacare NW

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People confirmed the managers regularly called them to check their care package was meeting their needs. a person said, “The [manager] calls me up and we discuss what is going well. They have supported me for a while now.”

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. Care plans were now personalised. They now contained different information regarding how people preferred their care tasks to be carried out by staff. This ranged from what meals they would like to be offered to whether some people liked certain household tasks completed on their behalf.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Most people in receipt of care had chosen to stay in their own homes. However, we saw detailed information was recorded about each person regarding their medicine’s needs and allergies, which was shared with other healthcare professionals.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support. We did see examples of where the provider had reduced support for 1 person to enable them to do most of their care tasks themselves in order to maintain their independence. We also saw where 1 person was supported with most tasks, however had chosen for their family to provide other aspects of their support, such as cooking and preparing their meals. This was recorded in their care plan.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. Reviews took place which took into account people’s care needs and what could be done to improve. A relative told us they had been recently contact by the manager to discuss how the package of care was going and if there were any changes needed. They commented, “We are asked often how things are going. I can move call times if we need to. The office is supportive.”

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. Care plans clearly recorded what decisions people could make for themselves, such as what they chose to wear or eat. In instances where people could not make these decisions, there was a best interest process recorded, which involved people’s representatives who were legally allowed to decide this on their behalf.