The Care Quality Commission
  • Dentist
  • Dentist

Wray and McKenna Limited

6 The Avenue, Wheatley Hill, Durham, County Durham, DH6 3NT (01429) 823336

Provided and run by:
Wray & McKenna Limited

Important: The provider of this service changed - see old profile

All Inspections

During an assessment under our new approach

We carried out this announced, on-site assessment on 21 January 2025.

We found the practice had met regulations.

There was effective leadership and a culture of continuous improvement.

Patients’ care and treatment was provided in line with current guidance, and infection control procedures were in place.

The practice had effective systems to manage risks.

Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required.

Recruitment procedures reflected current legislation, but these were not consistently followed.

The practice is in Durham and provides NHS and private dental care and treatment for adults and children.

There was step-free access to the practice and car parking spaces, including dedicated parking for disabled people, were available near the practice.

The practice had 3 treatment rooms. During the assessment we spoke with 2 dentists, 2 dental nurses, 1 receptionist and the practice manager.

17 September 2013

During a routine inspection

We spoke with three people who used the service. They all confirmed they were happy with the care and treatment received. Also that they received enough information about their care and treatment options, and were involved in making decisions about their treatment. One person told us, "The dentist gives you information about the treatment options. He doesn't tell you what he thinks you should do. He helps you make the decision."

We found people's views and experiences were taken into account in the way the service was delivered in relation to their care. We also found people experienced care and treatment that met their needs and protected their rights.

People were protected from the risk of infection because appropriate guidance had been followed. People received treatment in a clean, hygienic environment.

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

We found the provider had an effective system in place to identify, assess and manage risks to the health, safety and welfare of people who used the service and others. However, they had not systematically sought the views of people who used the service, to provide assurances in relation to the standard of care and treatment.