Bramshott Grange

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We assessed a total of 1 quality statement in the caring key question. The scores for this area have been combined with scores based on the rating from the last inspection, which was good. Our rating for this key question has remained the same. Overall, we observed staff supported people in a compassionate manner. We received positive feedback from people, relatives and professional visitors that staff provided kind and compassionate care to people.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People provided positive feedback about staff and how they were cared for. Overall people felt there were enough staff to ensure care was not rushed. People and relatives told us they felt staff treated people with kindness. Comments included, “There’s nothing I’d like to change about living here. They are all wonderful. I am always treated with great dignity and kindness.”; “It’s very nice here. Staff are good and kind. There is a bit of changing around, but some I get to know very well.” and “They are always kind without exception.”

Staff we spoke with recognised people's rights. They understood how to protect people's dignity when they cared for them.

We received positive feedback from professional visitors that staff supported people with a kind and caring manner. Comments included positive feedback on how staff respected people’s privacy and dignity and communicated with people in meaningful ways.

Overall, we observed staff demonstrated kindness and compassion to people, however we shared feedback on-site where a carer referred to a person as a room number and another staff member referred to people as how many more rooms. We raised this with the provider who told us they felt the incident observed may have been due to staff having been taught not to refer to people by name in communal areas to protect their privacy. We reviewed staff meeting records where staff were reminded to ensure they approach people in a compassionate and dignified manner. We also reviewed relative meeting minutes which demonstrated leaders of the service supported relatives to openly discuss topics such as end of life care planning for their loved ones in a sensitive and compassionate way.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.